Purpose

The purpose of this policy is to outline how Flavours Catering + Events collects, manages, and protects the personal information of our clients and website visitors. We are committed to ensuring transparency and compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Scope

This policy applies to all personal information collected by Flavours Catering + Events through our website, during consultations, or throughout the delivery of our catering and event management services within the Greater Sydney region.

Responsibilities

• Management must ensure that all staff members are trained in data handling and privacy compliance.
• Employees must maintain the confidentiality of client information and follow established data security procedures.
• Clients should provide accurate information and contact us to update their personal details as necessary.
• The Business must provide reasonable measures to protect personal information from misuse, interference, loss, and unauthorised access.

Procedures

1. Collection of Information

• We collect personal information, including names, contact details, and event requirements, directly from you when you enquire or book services.
• Data may be collected via our website, email, telephone, or in-person meetings at our Artarmon facility.

2. Use and Disclosure

• Information is used to facilitate your catering orders, manage events, and communicate relevant updates or marketing materials if consent is provided.
• We do not sell your personal information to third parties.
• Disclosure may occur to third-party service providers, such as venue partners or suppliers, only where necessary to deliver the requested catering services.

3. Data Security and Storage

• Personal data is stored in secure electronic systems accessible only by authorised personnel.
• We take reasonable steps to destroy or de-identify personal information that is no longer required for the purpose for which it was collected.

4. Access and Correction

• You have the right to request access to the personal information we hold about you.
• You may request corrections to your information if you believe it is inaccurate or out of date.

How to contact us

To request access to your information, ask us to correct it, or raise a privacy concern, write to us at Unit 2/23 Hotham Parade, Artarmon NSW 2064, email info@sydneyfuneralcatering.com.au, or call 02 7255 8113. If you are not satisfied with how we have handled your information, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.